Privacy Policy

1. Who We Are

Topper Formula is an educational coaching and student-mentoring organisation located at 4/120 Balaji Mandir Road, Opposite Police Station, Khandsa Road, Shivaji Nagar, Gurugram, Haryana 122001. Questions about this policy may be sent to formulatopper@gmail.com.

2. Information We May Collect

Depending on how you interact with us, we may collect a parent or student’s name, email address, phone or WhatsApp number, class, board, subjects, academic concerns, counselling information, admission details, attendance, assessment records, payment-related records and communications.

The website and hosting services may also process technical information such as IP address, browser type, device information, pages visited, referral source, cookies and security logs.

3. How We Collect Information

Information may be collected when you complete a website or callback form, contact us by phone, WhatsApp or email, attend counselling, enrol in a course, participate in a class or test, use our digital learning services, or communicate with faculty and staff.

4. Why We Use Information

• To respond to enquiries and arrange counselling or demo sessions
• To recommend and deliver appropriate educational programs
• To manage admission, attendance, classes, tests and student support
• To communicate progress and important updates to students and parents
• To process and maintain administrative or payment records
• To improve website usability, learning services and security
• To meet legal, regulatory and safeguarding obligations

5. Information About Children and Students

Many learners using our services are minors. Parents or legal guardians should provide or authorise personal information where appropriate. We use student information for educational, administrative, communication and safety purposes and aim to limit collection to what is reasonably necessary.

6. Cookies and Website Technology

Cookies or similar technologies may be used for essential website functions, security, preferences, performance measurement and embedded third-party content. Browser settings can be used to control cookies, although disabling essential cookies may affect website functionality.

7. Service Providers and External Platforms

Information may be processed through trusted providers that support hosting, forms, email, communications, online classes, learning management, payments, analytics, security or data storage. The website may also link to services such as Google Maps, Classplus, YouTube, Telegram, publishing platforms and bookstores. Those providers follow their own privacy policies.

8. When Information May Be Shared

We do not sell personal information. We may share limited information with service providers, faculty or authorised staff who need it to deliver services; with a parent or guardian for student support; when required by law; or when necessary to protect safety, rights and security.

9. Data Retention

Information is retained only for as long as reasonably needed for enquiries, education delivery, student support, administration, accounting, dispute resolution, safety and legal obligations. Retention periods may differ according to the record and purpose.

10. Data Security

We use reasonable administrative and technical measures to protect information. However, no website, email system, messaging service or internet transmission can be guaranteed completely secure. Please avoid sending unnecessary sensitive information through open communication channels.

11. Your Choices and Rights

Subject to applicable law, you may ask to access, correct or delete personal information, withdraw consent for optional communications, or raise a privacy concern. Some information may need to be retained for legal, accounting, safety or legitimate educational purposes.

12. Communications

We may contact students or parents about an enquiry, counselling, admission, schedule, class, test, progress, fee or important service update. Promotional communication may be limited or stopped by contacting us, subject to communications required for an active enrolment.

13. Updates to This Policy

This policy may be updated when our website, services, technology or legal obligations change. The latest version will appear on this page with its update date.

14. Contact Us

For privacy questions or requests, email formulatopper@gmail.com, call +91 98189 04918, or write to Topper Formula at the Gurugram address stated above.